FAQ

We accept multiple payment methods to provide more convenience to our customers. You can choose to make the payment using your credit card, via PayPal for a safe and fast transaction, or by bank transfer for those who prefer traditional payment methods.

The health and well-being of our customers are of primary importance to us, which is why we are proud to confirm that all our citrus fruits are completely free from treatments with pesticides or other chemicals. We do not use waxes or mold removers, thus ensuring that the peel of our citrus fruits is totally edible and safe for use in any type of culinary preparation.

We understand the importance of receiving your purchases promptly. Therefore, we are committed to ensuring that your product is delivered efficiently and safely. After shipping, the product will arrive at its destination within a period of 48 to 72 hours. We strive to maintain these delivery times to ensure your maximum satisfaction and to make your shopping experience as pleasant and hassle-free as possible.”

To ensure a reliable and timely delivery service, we collaborate with GLS, one of the most renowned couriers in the shipping industry. GLS is known for its efficiency and high quality of service, ensuring that your purchases are delivered with care and on time. By choosing GLS, we are committed to offering a delivery experience that is not only fast, but also safe and easy to track, allowing you to receive your products without inconvenience

To ensure optimal transport and maintain the integrity of the products, each single box offered can contain up to a maximum of 10 kg

However, for our customers who wish to purchase larger quantities, there is no limit to the number of cassettes you can order.

This means you can easily order multiple boxes, each up to 10kg, to suit your needs, whether for personal use or larger events.

We are pleased to offer the possibility of customizing your packages according to your tastes and needs. You can compose mixed citrus fruit boxes, choosing from a variety of fruits to create the perfect combination for you. This option allows you to explore and enjoy a wide range of flavors and benefits that our citrus fruits have to offer, ensuring that every package is exactly as you intended.

To get more information or have any questions, contacting us is easy and convenient. You can reach us by phone at +39 320 185 4278, where a member of our team will be ready to assist you with courtesy and professionalism. Alternatively, if you prefer to communicate via email, you can send us your questions at info@spicchiu.com. Whether you choose to call or write to us, we are committed to providing timely, detailed responses to meet all your needs.

If you see ‘In stock’ on a product, it means it is actually available for purchase. However, please note that all our items are seasonal, so those out of season will not be available. This approach allows us to guarantee the freshness and authenticity of the products we offer, providing our customers with only the best in terms of quality and flavour.

When the time for delivery arrives, your only task will be to receive the package. Once you have the package in your hand, be free to open it and start enjoying the delicious Sicilian products that we have carefully selected for you. We are committed to ensuring that the delivery process is as simple and smooth as possible, allowing you to focus on enjoying our high-quality products.